WaveWave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.We value being close to our customers and agents, so if you enjoy contact with customers, we have an excellent opportunity for you!
As a Premium Cash Assistant, you will be our customers’ and agents’ first point of contact. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of transactions in our Premium Agency based in the upcountry.In this role, you’ll;
- Help agents nearby with liquidity needs (deposits and withdrawals).
- Support agent/client needs (Wave’s offer, opening an account, how the system works, the app, physical card…, etc.).
- Maintain daily reconciliation of premium points.
- Ensure that all cash management transactions are correctly recorded in the treasury system.
- Request promptly sufficient funds to ensure rebalance with agents/clients.
- Report any discrepancies or challenges encountered to the Premium Cash Officer.
- Report fake bills to Leadership.
Key details
- Location: You’ll be based at Kaolack (Medina Baye).
- Work authorization in Sénégal is required.
- This is a fixed-term position, 6-month contract.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 2+ years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
- Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.
- Strong proficiency in French
- Previous experience in front-office customer service or in the banking sector
- Be very vigilant, detail-oriented, and have strong integrity.
- Knowing Wave products is an added value.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets.
- Love owning projects – you’re autonomous yet know when to escalate problems.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Are willing to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Adjust quickly to changing priorities and conditions.